EPIK Electronics is an online retailer of consumer electronics, home appliances, and business & IT solutions. Founded in 2009 in Buffalo, NY, EPIK Electronics is a small, American-owned business whose primary focus is satisfying our customers' needs at the most competitive prices possible. By taking a significantly smaller cut on our products, we can offer our customers some unbeatable deals. We believe that success will occur by building a strong and loyal customer base whose need for electronic products continuously lead them to epikelectronics.com.

        Because we are a small company, our inventory of thousands and thousands of items is managed via semi-automated systems. However, we are always available to speak with if you have any questions or concerns. Additionally, if you are looking for multiple items, systems, or solutions, please do not hesitate to contact us about a bulk deal. Our prices in these situations are negotiable!

        Thank you for visiting our site. We hope we have what you are looking for at the price you want! Remember to tell your friends and family about epikelectronics.com, your online superstore for EPIK deals!

Policy & Agreement

Price, specifications and terms of offers are subject to change without notice. EPIK Electronics is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. EPIK Electronics does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. EPIK Electronics reserves the right to refuse service to anyone.

Payment Methods

PayPal
Google Checkout
EPIK ELECTRONICS Gift Certificate
Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.

Shipping Methods
FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.
FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
FedEx Priority Overnight - Delivery the morning of the next business day + 24 hours to process the order.
For Hawaii and Alaska customers, FedEx can only ship via 2Day Air, and the shipping time will not be guaranteed. Therefore, EPIK Electronics will default to and charge for 2Day Air.
FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

EPIK Electronics does not process orders during weekends.
No deliveries will be made on Saturday or Sunday.
EPIK Electronics does not guarantee same day shipping.
EPIK Electronics does not offer International/Canadian shipping options at this time.

Customers located near our corporate office in Tonawanda, New York will sometimes prefer to pick their orders up at our office location. We have limited stock availability at this location, and normal shipping fees will apply to orders shipped to Tonawanda for pick-up.

Price Matching
EPIK Electronics does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our web site and updated in real-time.

Pricewatch.com Customers
EPIK Electronics will honor our advertised prices on Pricewatch.com. If there is a price differential, please check the following:

OEM items are usually cheaper than retail so please verify the product type
Open Box items are always cheaper than new products
If, after confirming that the EPIK Electronics price does not match the Pricewatch.com price, please contact us for assistance.

Product Information
The product resources offered in Product Information are provided courtesy of their respective developers . As such, EPIK Electronics is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by EPIK Electronics as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes
EPIK Electronics will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the EPIK Electronics web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts , free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates
For your convenience, EPIK Electronics does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.


Product Testing
EPIK Electronics , like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. EPIK Electronics does not conduct product testing before shipping any merchandise.

"Must Be Purchased With Hardware"
The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, EPIK Electronics customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 20% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform EPIK Electronics of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Technical Support
EPIK Electronics does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at EPIK Electronics .

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. EPIK Electronics does not guarantee same day-shipping. Orders are not processed on weekends and holidays.


Back-orders
EPIK Electronics does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your EPIK Electronics login to alert you of the situation.

Order status
EPIK Electronics will keep you informed of your order status via e-mail. All tracking information will be emailed to your EPIK Electronics ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security
Security is our number one priority. Once we receive your information through the internet, only trusted, authorized employees will process it to make sure your information is handled with the utmost level of security.

Privacy
EPIK Electronics respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from EPIK Electronics are updates to any recent orders and/or returns.

Change orders
You may request a change to your order provided the order has not already been processed and shipped. Please call 716-704-EPIK (3745) during EPIK Electronics 's hours of operation to request a change to your order. Please have your sales order number ready for better assistance.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 716-704-EPIK (3745) during EPIK Electronics 's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product listings
EPIK Electronics strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, EPIK Electronics shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from EPIK Electronics are provided as resources to customers looking for additional information and/or professional opinion. EPIK Electronics does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
EPIK Electronics is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, EPIK Electronics puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. EPIK Electronics relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, EPIK Electronics will not be held responsible for product revision changes.

Product reviews
EPIK Electronics reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

Offensive or abusive language.
Prices and availability can change very quickly on the EPIK Electronics website, so please leave such information out of your review.
Hyperlinks / URLs.
References to other stores / resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands / products of competing brands.
Criticism of EPIK Electronics's service or the service of our operations partners. (FedEx, UPS, Paypal, Google, etc.)
References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
Illegal content
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.
Any violation of laws and/or copyrighted musical works.
We may change these policies at any time without notice.




Purchase Agreement
By accepting delivery of any product delivered from EPIK Electronics ("EPIK Electronics"), you ("Customer") agree to be bound by the terms and conditions listed below. You and EPIK Electronics agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and EPIK Electronics . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from EPIK Electronics .

Product Return Procedure
To return a product in compliance with EPIK Electronics 's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA requests must be filed online. EPIK Electronics will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by EPIK Electronics . RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, EPIK Electronics 's Return Procedure will be breached and EPIK Electronics may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
EPIK Electronics will not refund to Customer the original shipping charges. In addition, EPIK Electronics will assess a 20% restocking fee against the Customer's account on all returns for refund.
Warranties; All product sold "AS-IS" or "With All Faults"
EPIK Electronics IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY EPIK Electronics ARE NOT MANUFACTURED BY EPIK Electronics . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). EPIK Electronics ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. EPIK Electronics MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. EPIK Electronics DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH EPIK Electronics ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR EPIK Electronics , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.


Limitation of Liability
IN ALL CIRCUMSTANCES EPIK Electronics 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. EPIK Electronics SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. EPIK Electronics SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT EPIK Electronics HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings
EPIK ELECTRONICS does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with EPIK ELECTRONICS unless Customer has provided clear and conspicuous notice to EPIK ELECTRONICS and has received prior written consent from EPIK ELECTRONICS.

General Terms and Conditions
Orders
An order is not binding upon EPIK Electronics until it is accepted; EPIK Electronics must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with EPIK Electronics . You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the EPIK Electronics invoice.

Risk of Loss
EPIK Electronics will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. EPIK Electronics reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow EPIK Electronics to sign appropriate documents on Customer's behalf to permit EPIK Electronics to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. EPIK Electronics will advise Customer of estimated shipping dates, but EPIK Electronics will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, godzilla, and freight embargoes.


Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with EPIK Electronics 's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between EPIK Electronics and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between EPIK Electronics and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Information Collection and Use

EPIK Electronics is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, telephone numbers, and e-mail address.. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important EPIK Electronics services such as automated order status updates via e-mail.

Order

EPIK Electronics does not collect or store credit card information. All payment processing (credit card transactions) is done by Google Checkout, as Google is an extremely reputable company. Your credit card information never passes through our servers; we do not process nor store that information.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The EPIK Electronics shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, EPIK Electronics will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

This privacy statement covers the use of cookies by EPIK Electronics only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Testimonials

The testimonials section of the EPIK Electronics website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by EPIK Electronics. EPIK Electronics reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

EPIK Electronics does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use EPIK Electronics in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. EPIK Electronics is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that EPIK Electronics is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

EPIK Electronics takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

Access to all of our users' information is restricted. EPIK Electronics operates in a secured and locked facility and only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your information removed at the time of your order, you may opt to have your information deleted from our records upon completion of your order. Otherwise, you may contact us at support@epikelectronics.com or call 716-704-EPIK (3745) to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All EPIK Electronics servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, EPIK Electronics employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers' information remains protected at all times.

If you have any questions or concerns about EPIK Electronics's security practices, you can send us an email at info@epikelectronics.com .

Special Offers

Our special offers are sent only to customers who grant EPIK Electronics permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or EPIK Electronics news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving EPIK Electronics special offers and related news, EPIK Electronics provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to info@epikelectronics.com with a request to be removed. Finally, they may use the link provided in all EPIK Electronics communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from EPIK Electronics, you will still be able to view news of policy changes at www.epikelectronics.com. Otherwise, you may e-mail us at admin@epikelectronics.com or call us at 716-704-EPIK (3745) to ask our customer service department about changes and updates.

Frequently Asked Questions

Can I change my order after I have already submitted it? Orders are typically processed and shipped within 1 business day. Your order can be changed before it is marked "Processed" on your Account page. After this, it is already ordered and awaiting shipping, and so would be considered a return, subject to a 20% restocking fee to cover our costs in processing the order.

I received a defective item. Now what? We apologize for the inconvience, and we'll do the best we can to get you either your money back or a replacement. All RMA requests are at the moment handled by email. Please send an email to sales@epikelectronics.comwith the subjectRMA Request and we will contact you as soon as possible information on how to proceed.

What does Epikelectronics.com do with my information? Your information is stored safely and securely in our database and is accessible to only those who require it to complete the order. We will never give away or sell your private information. Furthermore, all payment processing (credit card transactions) is done by Google Checkout, as Google is an extremely reputable company. Your credit card information never passes through our servers; we do not process nor store that information.

How long will it take to process my order? Orders are typically processed and shipped within 1 business day of payment. If we do not have all the required information to complete the order, you will receive an email from a member of our sales team asking to verify. In the event that there is a delay longer than 3 business days, you will receive an email explaining the reason and have the option to request a refund and cancel your order.

I have a suggestion for your site, or I encountered an error! Who do I inform? We're always open for suggestions on improving our customers' experience on the site. Also, though they may disagree, our web developers aren't prefect, so you may encounter errors on the site. With either case, we would very much appreciate an email using the Contact Us form or sending an email to one of the addresses listed.

In general: Defective and DOA items are fully returnable and refundable. Non-defective, working items are subject to a 20% restocking fee. Damaged items are not returnable. Check the manufacturer's warranty first! They may offer free replacements even for damaged items. Shipping charges cannot be refunded. If you're not sure whether your item is eligible for a return/refund, contact us All returns need an RMA (Return Material Authorization). To make an RMA Request, email sales@epikelectronics.com with subject RMA Request Return Policies All packaging, accessories, equipment, components, cables and documents must be returned with the item. Items are accepted for replacement at the discretion of Epikelectronics.com except when required by law. Products with specific policies regarding returns and refunds respective of their deadlines must be returned within the time periods specified for each item, usually 20 days. All items sold through Epikelectronics.com are subject to our terms and conditions. Damaged items cannot be returned. Physically altered items are considered damages and will not be accepted for returns. Products that have mail-in rebates and those rebates have been filed are non-returnable. There is a 20% restocking fee for all returnable items. Shipping charges are non-refundable. All products must have a completed RMA form with an RMA authorization number in order to be processed by our warehouse. All items without an RMA will be refused at our warehouse. Epikelectronics.com has made every effort to make this list as complete as possible however there are a few exceptions to this document. If you are unsure if an item is eligible for returns please contactsales@epikelectronics.com. Refunds Due to certain manufacturer restrictions only eligible items can be returned. All items are subject to a 20% restocking fee. Refunds can only be processed with a completed RMA form. Replacements The majority of products can be returned within 20 days for a replacement of the same make and model. In order for replacements to be processed an RMA form must be sent and all product packaging and materials must be included. Shipment Refusals All shipment refusals are subject to a 20% restocking fee. Manufacturer's Warranties Epikelectronics.com does not offer warranties however many of the products we sell do include manufacturer warranties. When products are covered by warranty they it is stated on the Manufacturer's web site. Please contact customer service for specific information regarding specific products. Products that fall into this category are non-refundable unless otherwise specified. Certain items can only be returned to the product manufacturer, Epikelectronics.com does not accept returns for these types of products unless otherwise required by law. Item in this category under the warranty policy provided by the manufacturer for repair/replacement etc, explicitly requires that these services are processed directly by the consumer of the item. CPU Return Policy Due to manufacturer requirements refunds can only be issued within 7 days of sale. Damaged CPU?s including CPU?s damaged through improper handling or installation cannot be accepted for refund or exchange through Epikelectronics.com. Processors are subject to a 20% restocking fee. To return items of this type please complete and submit and RMA authorization form. CPU replacements can be issued within 20 days of sale. We do not accept damaged processors. Memory (RAM modules, USB) Return Policy - USB devices returned missing constituent pieces. - Damaged memory (physically) cannot be returned to Epikelectronics.com. - Kits that are returned incomplete. - Modules that contained heat sinks which are returned missing heat sinks. - Modules missing warranty label, missing manufacturer label containing model no. and part number. All items returned for a refund must do so within 20 days and are subject to a 20% restocking fee. For additional factory coverage contact the specific manufacturer. If a product has a mail-in rebate that has been filed it is not returnable to Epikelectronics.com. Products missing UPC codes or serial numbers are NOT returnable. If an item is missing the UPC code please contact the manufacturer for a replacement. Laptops, Desktops, Tablet PC Return Policy All Laptops/Desktops/Tablet PC?s are non-refundable. Laptops/Desktops/Tablet PC?s do not fall under any other category of return. There are NO EXCEPTIONS to this policy. Laptops/Desktops/Tablet PC?s deemed defective can be returned within 20 days of sale only. Refund requests will not be granted if the Laptops/Desktops/Tablet PC is found to be non-defective and will be returned to you at your expense. Please be sure you are interested in purchasing products of this type before you place an order. Once an order is confirmed, you have indicated you agree to this policy. Toner, Ink CD/DVD Media & Consumable Item Return Policy Items of this type are only accepted within 20 days of invoice data and only if the item is sealed/unopened in its original vendor packaging. To return items of this type please complete and submit and RMA authorization form. Software Return Policy Unopened Retail software may be returned within 20 days for a refund. OEM software is non-refundable. Defective Software (Retail or OEM) is returnable for replacement within 20 days. Opened OEM or Retail is only returnable for replacement, replacement RMA?s are only honored for defective or damaged software. Retail software is only returnable within 20 days of invoice date if the packaging is unopened and factory sealed. No software returns are accepted after 20 days. OEM software is non-refundable after purchase. Epikelectronics.com is not responsible for incompatible system/software issues and these issues do not qualify as defective or damaged. Please check before purchasing to ensure compatibility with your system. Please consult the individual software publisher for technical questions including minimum system requirements, before purchasing from Epikelectronics.com. LCD Monitor Return Policy LCD Monitors are non-refundable. Defective LCD Monitors are dependent on manufacturer policies and can be returned for a replacement within 20 days. For and LCD Monitor to be considered defective there must be at minimum 8 dead LCD pixels. Television Policy Epikelectronics.com customers are encouraged to inspect all shipments to ensure the condition of the shipment box is in satisfactory condition. An adult (18 or older) is required to sign for packages to complete shipments. By signing this release you are agreeing to Epikelectronics.com?s Terms and Conditions.You cannot return a television to Epikelectronics.com for a refund and that the condition of the delivery meets your expectations. Please read manufacturer documentation to discern applicable warranty coverage, if any. Shipping damage must be reported within 48 hours of the products delivery. In order for any LCD pixel screen product to be considered defective there must be a minimum of 8 dead pixels, for that item to be eligible for replacement or refund through any applicable Epikelectronics.com Return policy.